Maintenance
Application maintenance constitutes the pro-active management of software updates (revised and corrected versions) and upgrades (enhanced and improved versions) of all application software., we furthermore:
- Inform users of pending release dates of software updates;
- Minimize the risk of each release through thorough testing on our internally controlled application instances, a development server and a staging server before deployment on a production environment;
- Provide relevant instructional documentation and release notes to our clients as supplied by the third party vendors on software updates;
- Advise our clients of patches released that could be of benefit; and
- Assist and verify update or upgrade plans
Support
Our application support services are renowned throughout the industry and are recognised by the following features:
- 24 x 7 support
- Certified and experienced technical consultants providing support
- Native English speaking consultants
- Structured service initialisation including health checks
- Rich services catalogue blending everything from daily operational checks to capacity management
- Consulting and Service solutions to meet a variety of requirements in a multitude of environments across all industries
- Flexible commercial model to provide flexibility to scale (expand or shrink) services as and when operational support requirements change