Fraud Management
An iNSight Module
An iNSight Module
The iNSight ™ Fraud Management (FM) application leverages the power of the Operational Data Store (ODS) which also forms part of the iNSight ™ framework and has specifically been designed to incorporate best practice Fraud Management standards across an enterprise’s network.
The majority of operational data for FM reports and alarms exists in the ODS which allows the FM application to process and detect fraud. Extracts from the ODS database uploads will subsequently ensure a faster turnaround time for analysts/end users to manage their operational fraud requirements.
Multiple in-stream fraud alarms are continuously monitoring subscriber profile usages and will trigger accordingly based on specific conditions and patterns matching any deviation detected in subscriber call behaviour. When the system detects possible fraud scenarios, all relevant and supporting call activity will be summarized and presented in the respective alarm. Fraud cases are automatically generated within the case management tool to ensure analysts have a centralized view to manage their investigations effectively and efficiently.
As a result of the rapid introduction of more innovative and diverse products and services, Telecommunications Operators (Telco’s) are required to integrate a number of new systems and processes across the entire enterprise environment.
The ever-increasing pressure to fully leverage the capabilities of these diverse networks and relationships adds to the complexities within the enterprise environment.
Areas for possible fraud may include, but are not limited to:
Fraud has the potential to damage an operator’s reputation in the eyes of the customer and its partners as well as lead to substantial revenue losses.
To mitigate and manage risks under the above conditions, Telco’s need to adopt sound fraud management practices to ensure that its reputation with its customers, partners and the public are well maintained and ensuring that revenue is protected from any malicious activity.
The iNSight ™ Fraud Management toolset is a perfect addition to any Telco’s armoury.
Examples: Logging a service desk ticket or send a notification to subscriber before soft locking the account.