Fraud Management

An iNSight Module

The iNSight ™ Fraud Management (FM) application leverages the power of the Operational Data Store (ODS) which also forms part of the iNSight ™ framework and has specifically been designed to incorporate best practice Fraud Management standards across an enterprise’s network.

The majority of operational data for FM reports and alarms exists in the ODS which allows the FM application to process and detect fraud. Extracts from the ODS database uploads will subsequently ensure a faster turnaround time for analysts/end users to manage their operational fraud requirements.

Multiple in-stream fraud alarms are continuously monitoring subscriber profile usages and will trigger accordingly based on specific conditions and patterns matching any deviation detected in subscriber call behaviour. When the system detects possible fraud scenarios, all relevant and supporting call activity will be summarized and presented in the respective alarm. Fraud cases are automatically generated within the case management tool to ensure analysts have a centralized view to manage their investigations effectively and efficiently.

Motivation

As a result of the rapid introduction of more innovative and diverse products and services, Telecommunications Operators (Telco’s) are required to integrate a number of new systems and processes across the entire enterprise environment.

The ever-increasing pressure to fully leverage the capabilities of these diverse networks and relationships adds to the complexities within the enterprise environment.

Areas for possible fraud may include, but are not limited to:

Converged core networks
Mediation
Billing platform
Entity provisioning
Subscriber acquisitions

Fraud has the potential to damage an operator’s reputation in the eyes of the customer and its partners as well as lead to substantial revenue losses.

To mitigate and manage risks under the above conditions, Telco’s need to adopt sound fraud management practices to ensure that its reputation with its customers, partners and the public are well maintained and ensuring that revenue is protected from any malicious activity.

The iNSight ™ Fraud Management toolset is a perfect addition to any Telco’s armoury.

Salient Features

Near real-time processing of data to generate alarms as quickly as possible in order to identify individual and syndicate based fraud or abuse.
Dashboards – Monitor all fraud alarms, cases and investigations by using static widgets that are updated regularly or dynamic widgets, allowing the fraud analyst to perform investigations directly from the iNSight™ home screen. Optimising the users’ navigational abilities to ensure greater investigation productivity.
Reporting – The FM application is further enhanced by customizable reporting tools which allow the user to generate reports using templates of relevant defined and mapped data sources. Reports can be scheduled to run at specified times, deliver to specified recipients using specialised methods and analyse the contents of the generated report to raise alert/s if conditions are met.
Finger Printing subscriber usage – A major feature of iNSight ™ Fraud Management is “Subscriber Fingerprinting” which offers real time trending of subscriber usage and behaviour. Alerts are generated when a subscriber usage deviations occur from the subscriber’s normal activity.
Alarms – Various processes that monitor specific subscriber behaviour or patterns such as:
- Counter Monitor – Alerts when events occur more than specified thresholds.
- Rule Based Monitor – Allow analyst to build a complex condition which will raise and alert if the condition is met.
- Watch List Monitor – Consists of automatically maintained list/s of specific values such as subscriber numbers, voucher batch numbers, etc.. When monitor encounters event data matching that listed in a Watch List, an alert will be raised automatically.
- Database Monitors – Generates alerts automatically when certain conditions are met based on business rules and when manual adjustments are made.
Notifications – Alerts and alarms are delivered via SMS, Email or both. The alerts or alarms can also be delivered via an API to a trigger specified actions.

Examples: Logging a service desk ticket or send a notification to subscriber before soft locking the account.

Case Manager – Easily manage fraud investigations by assigned cases or tasks of a specific case to fraud analysts in order to be investigated. Alerts and alarms triggered by the system are automatically converted into fraud cases or allocated to existing cases and assigned to a relevant fraud analyst for investigation.