Information Management

Analyse. Optimise. Centralise

The availability of information is critical to organisational success. Information Management is the cycle of organisational activity: the acquisition of information from one or more sources, the custodianship and the distribution of that information to those who need it, and its ultimate disposition through archiving or deletion. Information management embraces all the generic concepts of management, including: planning, organizing, structuring, processing, controlling, evaluation and reporting of information activities, all of which is needed in order to meet the needs of those with organisational roles or functions that depend on information.

4C’s iNSight software provides an end-to-end solution for collecting, extracting, optimising and distributing information. Having an industry standard Operational Data Storage, information is not only centralized and optimized, but also ready to be analysed, giving management the necessary information to plan, organize, coordinate, direct and control functionalities.

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Our Tools of the Trade

Mediation

iNSight ™ Mediation fundamentally collects and distributes high amounts of data (CDRs, etc.) between local and remote servers whilst providing the necessary system controls and functionality for administrative personnel to apply and report on unique business metrics.

Interconnect

iNSight ™ Interconnect billing system is a logical extension of the Management Information System. Interconnect billing is concerned with calculating the amounts to be paid to and received from each of the network operators using the infrastructure in order to connect the successful originating and termination of calls.

MIS

At the core of the 4C Group’s iNSight ™ suite for enterprise-wide data management, is a mature, application-independent Management Information System (or MIS). iNSight‘s MIS is a planned system of collecting, storing, and disseminating data that has been processed in order to carry out the functions of management.

Billing

The 4C iNSight™ Billing framework consists of various components that all contribute towards a fully fledged converged billing platform. Using the subscriber’s information within our Customer Relation Management module, our rating engine can use the preconfigured rating tables to calculate the actual charge for each call based on the event information from the call data records.

CRM

iNSight‘s Customer Relations Management allows businesses to manage their interaction with current and future customers. The primary goal of CRM systems is to integrate and automate sales, marketing, and customer support. The CRM also allows for analytical data about the customers’ history with a company, which in turn allows businesses to better improve relationships with their customers.