With more than 40 years of collective experience in managing, integrating and developing solutions for our clients, the 4C Solutions team is well equipped to handle any and all queries relating to the integrity of the data, as well as supporting iNSight‘s software suite.
A number of communication channels are available, including logging requests on our Service Desk Portal, sending an E-mail request, contacting our dedicated application phone number, and IM services, thereby allowing our clients direct access to our support staff in order to quickly and easily communicate and resolve any issues that may arise on our client systems.
The iNSight software supports various client business functions across their network infrastructure by monitoring systems and, if needed, proactively resolving any issues before they occur.
In order to successfully support the numerous modules of the iNSight software suite, we ensure that all of our engineers intimately understand the underlying business processes and terminology behind our client’s network infrastructure and business model/s.
Our team divides their time between developing and implementing new or upgraded solutions and performing the operational functions required to support our tools and maintain high uptime percentages.
Remote monitoring and support of application systems
Onsite resources provide a physical presence at client sites
Custom Service Level Agreements for support to suit client requirements